Q. Do you pick up from my home address?
Yes, we operate a personal service to and from your home address. For prices and times please check out “Book Your Transfer” on our website or contact our office on 01708 730 555.
Q. What happens if we are delayed and miss the bus?
If you are delayed and miss the service you are booked on, you will automatically be transferred onto our next departure. Please contact our office once you have landed and collected your luggage, we will be able to confirm the next service for you. We are aware anything can happen with flight arrivals and collecting your luggage.
Q. What terminal do you operate from at Gatwick?
We are only allowed to drop off and collect from our designated bus stand at Gatwick which is at the South Terminal, Lower Coach Road, Stands 1 - 2. There is a monorail system linking the South Terminal and the North Terminal which takes just two minutes and goes every two minutes (and you just push your luggage trolley on) which is well sign posted and very easy to use.
Q. Can I have more than one pick up address?
Each ticket is valid for one pick up and drop off address. If you wish to book for multiple pick up addresses they would need to be booked as separate tickets. If you are a large group, please contact our office on 01708 730 555.
Q. What happens if my flights get cancelled?
What happens if my flights get cancelled?
If your flights are cancelled we ask for you to let us know as soon as possible. You can do this either by phone on 01708 730 555 or by email Enquiries@gatwickflyer.co.uk. We will do our best to get you home as soon as possible. Please be aware our emails are only checked during office hours, should you need to contact us please contact our office by phone, listen to the answerphone message and select the option for an emergency. We do check all passenger flight daily, however sometime airlines fail to update flight information.
Q. What happens if I need to contact you when your office is closed?
What happens if I need to contact you when your office is closed?
There is always someone available for emergencies, should you need to contact us. Outside of office hours there is an automated message, please listen to the message and select the option you require. Outside office hours there is only one member of staff available, please be patient as he may be dealing with other passengers. Please be aware if you leave an answerphone message or contact us by email when our office is closed, they are not checked until the office reopens.
Q. Once my booking is made is it guaranteed?
Once my booking is made is it guaranteed?
Yes, once your booking is made you it is guaranteed. We are not like other companies that will cancel your booking at the last minute. All tickets are valid for the information we are given. Should your airline change your flight information, please contact us to make any amendments.
Q. If my flight details change can I amend my booking?
If my flight details change can I amend my booking?
We are aware your airline can change your flight times. Should this happen please contact our office as soon as possible with your new information and we can amend this for you. Please be aware all amendments are subject to a fee.
Q. What happens if there are road works or heavy traffic?
What happens if there are road works or heavy traffic?
We are operating 24 hours a day and all our vehicles are on a tracker. We are continuously checking both local traffic and motor way traffic conditions. Our drivers are aware of alternate routes to take and do make diversions if necessary.